Delivery Policy

DELIVERY LOCATIONS

Ply Supply currently only make deliveries in both Western Australia by default, for inter-state delivery please contact us at sales@plysupply.au

If your delivery method is made by Australia Post your order can be delivered to PO Boxes.  If  another courier option they may or may not enable PO Box delivery.

Deliveries are to front door or verge only, not inside or into backyards.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

Delivery is typically between Monday and Friday 7am to 4pm, for delivery outside these times please contact us at sales@plysupply.au

DELIVERY TIMES

Orders are usually dispatched within 3 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

DELIVERY COST

• Delivery costs vary depending on where the goods are being delivered to and the delivery method chosen. 
• You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Ply Supply accepts Visa or Mastercard and other payment methods.